There will be no refunds for products 1 year after purchase.
Faulty Products: If the goods are faulty, we will meet our obligations under the applicable laws. Also, please see the above paragraphs related to damaged items.
Cancellations Before Shipments: If “non-faulty” accounts are cancelled prior to shipment, a full refund less 5% for processing and restocking fees will be granted. All cancellations prior to shipment must be in writing via email.
Cancellations/Returns: Items not in original packaging or where the installation was attempted are nonrefundable. All returns are subject to a re-stock fee. Re-stock fee waivers are available to Military Members and Veterans. The terms and conditions of returns are as follows:
Within 30 days of purchase, Unico will honor returns in unopened packaging in new condition. Unico will pay the return shipping fees upfront. When we receive the merchandise and after inspection of merchandise, we will issue a refund in the form of the original payment minus return shipping fees and a restocking fee. The minimum restock fee is 10%. All sales of motors are final.
After 30 days of purchase up to 1 year, Unico will honor returns in unopened packaging in new condition. Customers will be obligated to return merchandise and pay shipping fees upfront. When we receive the merchandise and after inspection of the merchandise, we will issue a refund in the form of the original payment minus a 20% restocking fee. All sales of motors are final.
After 30 days from purchase date, Motor freight shipments become non-refundable. Customers are responsible for a 20% restock fee and return shipping fees for all motor freight shipment returns.
Unico does not guarantee or accept responsibility for the merchantability or fitness of the equipment for any particular application. Any suggestions that may be provided by Unico concerning system sizing and/or selection are subject to an onsite inspection by a knowledgeable professional to confirm suitability and fitness for your particular project.