Need to return an item? Follow these quick steps to submit your request online:
- Sign in with your email and password.
- Go to Orders page.
- Find the desired order and click View next to it.
- On the Order Details page click the red Return button next to the item you want to return.
- Fill out the return form: confirm contact info, select product condition, choose a reason for return and add any comments (optional)
- Check the box to agree to Terms & Conditions, then click Submit.
- Wait for our reply, We'll review your request and send return shipping instructions.
If your order contains multiple items, each item must be returned individually — submit a separate return request for each.
Freight Returns:
- After completing above steps follow these steps;
- Review the action items on the Motor Freight Return Form
- Complete Step 1 on the motor freight return form
- Once Step 1 completed, submit the Motor Freight Return Form with Photos
Return Policy
- Items not in original packaging or where installation was attempted are nonrefundable.
- All returns are subject to a restocking fee, except Veterans and Military.
- No returns are accepted after 30 days from the purchase date.
- Returns are accepted if the product is in unopened packaging and new condition.
- Customer is responsible for all shipping fees.
- Refunds are issued in the original form of payment, minus return shipping fees and a restocking fee.
- Minimum restocking fee: 15%
- Mr. Cool products: 25% restocking fee
- Motors, compressors, and uncased coils: Final sale, no returns
- Mini-split Air handlers and motorized dampers: 50% restocking fee
- Please allow up to 14 days for refunds to process after inspection of returned merchandise.