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Return Instructions

Need to return an item? Follow these quick steps to submit your request online:

  • Sign in with your email and password.
  • Go to Orders page.
  • Find the desired order and click View next to it.
  • On the Order Details page click the red Return button next to the item you want to return.
  • Fill out the return form: confirm contact info, select product condition, choose a reason for return and add any comments (optional)
  • Check the box to agree to Terms & Conditions, then click Submit.
  • Wait for our reply, We'll review your request and send return shipping instructions.

If your order contains multiple items, each item must be returned individually — submit a separate return request for each.

Freight Returns:

  1. After completing above steps follow these steps;
  2. Review the action items on the Motor Freight Return Form
  3. Complete Step 1 on the motor freight return form
  4. Once Step 1 completed, submit the Motor Freight Return Form with Photos

Return Policy

  • Items not in original packaging or where installation was attempted are nonrefundable.
  • All returns are subject to a restocking fee, except Veterans and Military.
  • No returns are accepted after 30 days from the purchase date.
  • Returns are accepted if the product is in unopened packaging and new condition.
  • Customer is responsible for all shipping fees.
  • Refunds are issued in the original form of payment, minus return shipping fees and a restocking fee.
  • Minimum restocking fee: 15%
  • Mr. Cool products: 25% restocking fee
  • Motors, compressors, and uncased coils: Final sale, no returns
  • Mini-split Air handlers and motorized dampers: 50% restocking fee
  • Please allow up to 14 days for refunds to process after inspection of returned merchandise.

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